Site Terms

Terms & Conditions

Although great care has been taken in compiling the content of this website, we are not responsible or in any way liable for the currency of the information, for any errors, omissions or inaccuracies, or for any consequences arising there from.

By using this site you agree to the Terms & Conditions outlined below. If you do not agree to the Terms & Conditions, please do not use this site. Changes may be made to these Terms & Conditions at any time, without prior notice.

This site & these Terms & Conditions shall be interpreted in accordance with, & governed by, the laws of Australia. Travel Products AU does not accept any liability for any loss or damage that may directly or indirectly result from an error or omission in information provided on this site.

Delivery Policy

Please allow ~ 7-14 working days for Australian delivery addresses. It can take up to 48 hours for transferred funds to clear. We will send the purchased items as soon as the payment has appeared in our account. Please note that payments made over a weekend may not show in our account until Tuesday morning. Public holidays also may add an extra working day.

Delivery charge for Australia physical address is $12.00 AUD and is currently standard Air Mail with NZ Post (not tracked) NB: Large or heavy items may incur extra charge.

We do not accept any responsibility for any delivery delays once parcels have been dispatched by us, e.g NZ post or Australia Post delivery delays, which are out of our control. We cannot provide a refund for an item being delayed.

Return Policies

If you are not completely satisfied with your purchase, any unused items may be sent back and will be refunded in full on the day. We will only accept return of unused goods in their original undamaged packaging within 14 days from date of dispatch, proof of purchase must be supplied. Any defective or faulty items will be sent back to the supplier to assess first, then only will be refunded if appropriate.

Please note refunds do not apply for personal consumable items that are not defective, where upon use the item would not be suitable to be used again; this includes but is not limited to laundry & bathroom items, compression stockings and earplugs. Medication cannot be returned once dispensed.

In the event that an item is unavailable you will be notified and given the available options. These options may include; the purchase of a different colour, a different model, a different size or cancellation of the order.